Your Guide to Booking & Our Policies

Whether you’re planning your visit, have already booked, or need to make a change, this page outlines our policies, cancellations, and booking process. These measures are in place to protect our guests’ experience while allowing us to maintain Bryn Tanat Wellness Spa’s high standards of service and uphold the principles we believe in.

At Bryn Tanat Wellness Spa, we’ve carefully created a space dedicated to relaxation, self-care, and wellbeing. Every detail—from the treatments to the surroundings is designed to help guests unwind, recharge, and enjoy a moment of calm.

To ensure everyone can experience the spa as intended, we have a set of house rules. These guidelines aren’t just for us, they help protect the tranquil atmosphere, maintain high standards of service, and, most importantly, allow you to fully enjoy the sanctuary we’ve created.

By respecting these rules, you help us preserve this peaceful environment, and in turn, find a space where you can truly relax and make the most of your visit.

These guidelines help everyone enjoy the spa as intended:

  • Noise & Phones: Keep voices soft; mobile phones on silent and refrain from taking calls in the spa areas.

  • Photography & Privacy: Filming and photography are not permitted in the changing areas.

  • Food & Drink: Bringing food or alcohol is not allowed and may result in refusal of service without a refund.

  • Smoking & Vaping: Not permitted anywhere on site.

  • Pets: Guests may not bring pets or dogs onto the premises.

  • Robes & Towels: Guests joining us for a Spa Day or Overnight Spa Stay are provided with robes and towels in your cabin or lodge. Please bring your own slippers/flip flops if needed.

  • Swimwear: Appropriate swimwear is required when using the Spa Suite and outdoor hot tubs.

  • Treatment Privacy & Comfort: Your privacy and comfort are important, as is the comfort of our therapists. For treatments, we kindly ask guests to remain in modest attire appropriate for the treatment, which our therapists will clarify on arrival.

  • Minimum Age: 16 years for spa treatments and spa suite bookings.

  • Children, infants or babies not permitted in the Wellness Spa or surrounding areas and we kindly ask that clients do not bring children with them to treatment appointments.

  • Pregnancy: Use of the spa suite and outdoor hot tubs is not recommended during pregnancy.

  • Suitability for Treatment: If a guest appears intoxicated or unfit for a treatment, staff may refuse service. Refunds will not be given.

  • Please arrive at least 5 minutes before your treatment or spa suite booking. This allows time to settle in and ensures your experience starts smoothly.

  • Late Arrivals: Depending on schedule availability, late arrivals may not receive the full treatment duration.

  • Early Arrivals: Our therapists need time between appointments to rest, reset rooms, and prepare for the next guest. If you arrive early, we kindly ask that you wait in your car or your booked accommodation until your scheduled time.

Spa Treatments

  • A 50% deposit is required when booking your treatment.

  • The remaining balance is payable at the time of your appointment.

Overnight Spa Stays & Spa Days

  • Payment is due in full at the time of booking.

Our vouchers are valid for a period of 12 months from the purchase date. We are unable to extend vouchers after their expiry date.

To book your appointment please use the voucher code in payment options when placing your booking onto the Phorest system.

Please note if you have used a voucher to cover the deposit payment or full balance of the appointment the cancellation policy below is still applies.

Spa Treatments

  • Deposits are non-refundable.

  • You may reschedule your appointment, and your deposit will be transferred to a future booking up to 48 hours before your appointment.

  • If you cannot reschedule, please contact us at least 48 hours in advance.

  • Cancellations within 48 hours or no-shows will be charged the full treatment price.

Overnight Spa Stays & Spa Days

  • Bookings are non-refundable.

  • Groups of 2 guests: Rescheduling is allowed up to 48 hours before arrival.

  • Groups of 3 or more guests: Rescheduling is allowed up to 72 hours before arrival.

  • Requests to reschedule within the notice period will not be accepted.

  • We’re delighted to offer monthly treatment specials, allowing guests to enjoy selected treatments at a reduced rate. These offers are valid only during the specified month, so please book within this timeframe to take advantage.

  • Other Offers & Discounts: Any additional promotions, discounts, or special pricing are at the discretion of Bryn Tanat Wellness Spa. We reserve the right to amend or withdraw offers at any time.

We’d love to hear from you!

Bryn Tanat Wellness Spa is open six days a week, excluding Christmas Day, Boxing Day, and New Year’s Day. The spa is closed on Mondays, although the spa suite is available for Club members.From Tuesday to Sunday, our opening hours are:

Tuesday 9am–5pm, Wednesday 9am–6pm, Thursday 9am–7pm, Friday and Saturday 9am–6pm, and Sunday 9am–5pm.

For fitness suite hours, please click here.

For all wellness spa enquiries, you can fill out the form below or contact us directly.

Our spa phone line is open from 9am–6pm; if you call outside these hours, please leave a message and we will return your call.

Contact the Wellness Spa

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